Terms & Conditions

In these Terms & Conditions, the following definitions apply:

“101 Bridges” (also referred to as “we,” “us,” or “our”) means 101 Bridges and its subsidiaries, affiliates, and assigns.

“Customer” (also referred to as “you” or “your”) means the individual or entity that has entered into a service agreement with 101 Bridges.

“Services” means any network infrastructure services provided by 101 Bridges, including but not limited to IP transit, dedicated servers, IPv4/IPv6 address leasing, colocation, DDoS mitigation, and managed network services.

“Service Order” means a document or electronic form specifying the particular Services ordered by the Customer, including specifications, pricing, and term.

“Infrastructure” means all hardware, software, network equipment, cabling, and facilities owned or operated by 101 Bridges in connection with the Services.

“SLA” means the Service Level Agreement published at 101bridges.com/sla, as amended from time to time.

“Acceptable Use Policy” or “AUP” means the acceptable use provisions described in Section 3 of these Terms.

2.1. 101 Bridges provides network infrastructure services across facilities in the United States, European Union, and Asia. The specific Services provided to the Customer are defined in the applicable Service Order.

2.2. We reserve the right to modify, upgrade, or change the technical means by which we deliver the Services, provided that such changes do not materially degrade the quality or performance of the Services as defined in the SLA.

2.3. Service provisioning timelines are estimates unless explicitly guaranteed in a Service Order. Standard provisioning times are:

• IP Transit (1G-100G): 1-5 business days
• Dedicated Servers: 4-24 hours
• IPv4/IPv6 Leasing: 1-3 business days
• Colocation: 3-10 business days (depending on facility and requirements)
• DDoS Mitigation: Immediate upon activation
• Managed Network Services: As defined in the Service Order

2.4. 101 Bridges will use commercially reasonable efforts to ensure availability and performance of the Services in accordance with the SLA.

3.1. The Customer agrees to use the Services only for lawful purposes and in accordance with these Terms. The Customer shall not use, or permit the use of, the Services for any activity that:

• Violates any applicable local, national, or international law or regulation
• Infringes upon the intellectual property rights of any third party
• Distributes malware, viruses, or other malicious code
• Engages in unauthorized access to any network, system, or data
• Sends unsolicited bulk email (spam) or facilitates phishing operations
• Operates open proxies, open resolvers, or other infrastructure commonly exploited for abuse
• Launches or facilitates denial-of-service attacks against any target
• Hosts or distributes child sexual abuse material (CSAM)
• Engages in network abuse including but not limited to BGP hijacking, IP spoofing, or route leaking

3.2. 101 Bridges reserves the right to suspend or terminate Services immediately and without notice if we determine, in our sole reasonable judgment, that the Customer is in violation of this AUP.

3.3. The Customer is responsible for the actions of its end users and any third parties accessing the Services through the Customer's infrastructure.

3.4. Upon receiving a valid abuse complaint, 101 Bridges will notify the Customer and require remediation within 24 hours. Failure to respond or remediate may result in suspension of the affected Services.

4.1. Fees for the Services are as set forth in the applicable Service Order. All fees are quoted in United States Dollars (USD) unless otherwise specified.

4.2. Invoices are issued monthly in advance and are due within thirty (30) days of the invoice date, unless otherwise agreed in writing.

4.3. Late payments shall accrue interest at a rate of 1.5% per month (or the maximum rate permitted by applicable law, whichever is lower) from the date payment was due until the date payment is received.

4.4. 101 Bridges reserves the right to suspend Services if payment is not received within fifteen (15) days after the due date. A reactivation fee may apply to restore suspended Services.

4.5. All fees are exclusive of applicable taxes. The Customer is responsible for all taxes, duties, and governmental assessments arising from the provision of Services, except for taxes based on 101 Bridges' net income.

4.6. Bandwidth overage charges, where applicable, are billed at the rates specified in the Service Order. Usage is measured using 95th percentile billing methodology unless otherwise specified.

4.7. Disputes regarding invoiced amounts must be submitted in writing within fifteen (15) days of the invoice date. Undisputed portions remain due in accordance with standard payment terms.

5.1. 101 Bridges commits to the service levels defined in our Service Level Agreement (SLA), which is incorporated into these Terms by reference.

5.2. The SLA defines uptime guarantees, hardware replacement timelines, network performance metrics, DDoS response times, and NOC response commitments.

5.3. In the event 101 Bridges fails to meet the commitments outlined in the SLA, the Customer's sole and exclusive remedy is the issuance of service credits as described in the SLA.

5.4. Service credits must be requested within thirty (30) days of the qualifying incident. Credits are applied to future invoices and are not redeemable for cash.

6.1. IP addresses (IPv4 and IPv6) provided by 101 Bridges remain the property of 101 Bridges or the applicable Regional Internet Registry (RIR). The Customer is granted a non-exclusive, non-transferable license to use such addresses solely in connection with the Services.

6.2. Upon termination of the Services, the Customer must cease all use of 101 Bridges-assigned IP addresses within seven (7) days and update all DNS records, route objects, and WHOIS entries accordingly.

6.3. The Customer shall not sell, sublease, or transfer IP addresses assigned by 101 Bridges without prior written consent.

6.4. 101 Bridges maintains Letters of Authorization (LOA) for all IP address assignments and will provide documentation as reasonably requested by the Customer for abuse mitigation or regulatory compliance purposes.

6.5. The Customer agrees to maintain accurate WHOIS and rDNS records for all assigned IP addresses and to cooperate with 101 Bridges in responding to abuse reports related to such addresses.

6.6. For leased IPv4/IPv6 address blocks, the specific terms (including block size, duration, and pricing) are defined in the applicable Service Order. All leased addresses are subject to the usage policies of the applicable RIR (ARIN, RIPE NCC, or APNIC).

7.1. 101 Bridges processes personal data in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

7.2. Where 101 Bridges processes personal data on behalf of the Customer as a data processor, the parties will enter into a Data Processing Agreement (DPA) that complies with applicable law.

7.3. The Customer is solely responsible for the data stored on or transmitted through 101 Bridges infrastructure. 101 Bridges does not access, monitor, or inspect Customer data except as required to provide the Services, comply with law, or enforce these Terms.

7.4. 101 Bridges implements industry-standard physical, technical, and administrative security measures to protect its infrastructure and the data processed therein.

7.5. In the event of a security breach affecting Customer data, 101 Bridges will notify the Customer without undue delay and in accordance with applicable legal requirements.

8.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, 101 BRIDGES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES.

8.2. 101 BRIDGES' TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY THE CUSTOMER TO 101 BRIDGES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

8.3. The limitations in this section apply regardless of the theory of liability, whether based in contract, tort (including negligence), strict liability, or otherwise, and whether or not 101 Bridges has been advised of the possibility of such damages.

8.4. Nothing in these Terms excludes or limits liability for (a) death or personal injury caused by negligence, (b) fraud or fraudulent misrepresentation, or (c) any liability that cannot be excluded or limited under applicable law.

9.1. Service terms are as specified in the applicable Service Order. Unless otherwise stated, Services renew automatically for successive periods equal to the initial term.

9.2. Either party may terminate the Services by providing written notice at least thirty (30) days prior to the end of the current term.

9.3. 101 Bridges may terminate or suspend Services immediately upon written notice if the Customer:

• Breaches the Acceptable Use Policy and fails to remediate within the specified timeframe
• Fails to pay undisputed invoices within thirty (30) days of the due date
• Becomes insolvent, files for bankruptcy, or ceases to conduct business in the ordinary course
• Engages in activity that poses an immediate risk to the integrity or security of 101 Bridges' network or other customers

9.4. Upon termination, the Customer shall pay all outstanding fees for Services rendered through the effective date of termination. Early termination fees may apply as specified in the Service Order.

9.5. 101 Bridges will retain Customer data for thirty (30) days following termination, during which the Customer may retrieve its data. After this period, 101 Bridges may delete all Customer data without further notice.

10.1. These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of laws principles.

10.2. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the federal and state courts located in the State of Delaware.

10.3. For Customers located in the European Economic Area, nothing in these Terms affects your rights under mandatory provisions of consumer protection law in your jurisdiction.

10.4. If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

10.5. The failure of 101 Bridges to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

For questions or concerns regarding these Terms & Conditions, please contact us: